Refund Policy

Last updated: March 20, 2026. For questions, contact support@iwinaton.com

1. Introduction

   This Refund Policy explains how refunds are handled on the iWinATon platform (“we”, “us”, or “our”).

   By participating in any competition, purchasing entries, or using our services, you agree to this Refund Policy alongside our Terms and Conditions.

2. General Policy

   2.1 All entry purchases made on iWinATon are final and non-refundable, except in specific circumstances outlined in this policy.

   2.2 By purchasing an entry, you acknowledge that:

   • You are entering a skill-based competition
   • Your payment grants access to participate
   • Your entry is processed immediately

3. Non-Refundable Situations

   Refunds will not be issued in the following cases (but not limited to):

   • You change your mind after entering
   • You entered the wrong competition
   • You selected an incorrect answer
   • You did not win the competition
   • You failed to check eligibility requirements
   • You were disqualified due to rule violations
   • You did not use your entries
4. Eligible Refund Circumstances

   4.1 Duplicate Payments

   If you are charged more than once for the same transaction due to a system error.

   4.2 Failed or Incomplete Entries

   Where payment was taken but your entry was not successfully recorded or you did not receive a ticket number.

   4.3 Cancelled Competitions

   If iWinATon cancels a competition for any reason, including technical issues, legal or regulatory concerns, or operational challenges.

   4.4 System Errors

   Where a clear platform error has resulted in incorrect billing or unintended charges.

5. Refund Request Process

   5.1 To request a refund, you must contact us within 7 days of the transaction.

   5.2 Requests must include:

   • Full name
   • Registered email address
   • Transaction reference number
   • Description of the issue

   5.3 Submit requests via email to: support@iwinaton.com

6. Review and Approval

   6.1 All refund requests will be reviewed on a case-by-case basis.

   6.2 We reserve the right to:

   • Approve or reject any request
   • Request additional verification

   6.3 Decisions made by iWinATon are final.

7. Refund Processing Time

   7.1 Approved refunds will be processed within 5–15 business days.

   7.2 The time it takes for funds to reflect in your account may depend on your bank or payment provider.

8. Payment Method for Refunds

   8.1 Refunds will be issued using the original payment method where possible.

   8.2 If this is not possible, refunds may be issued via bank transfer or wallet credit (if applicable).

9. Chargebacks and Disputes

   9.1 If you initiate a chargeback or dispute without contacting us first:

   • Your account may be suspended
   • Your access to the platform may be restricted

   9.2 We encourage users to contact us directly to resolve issues quickly.

10. Fraud and Abuse

    10.1 We reserve the right to refuse refunds if fraudulent activity is suspected or the refund request is abusive or repeated without valid reason.

    10.2 Any misuse of the refund system may result in account suspension, permanent ban, or legal charges.

11. Prize Substitution

    Where a prize is unavailable and replaced with a cash alternative or equivalent item, no refund will be issued. The replacement will be considered fulfilment of the prize.

12. Responsibility

    iWinATon is not responsible for:

    • Payment issues caused by third-party providers
    • User errors during entry
    • Network or connectivity issues
13. Changes to This Policy

    We may update this Refund Policy at any time. The latest version will always be available on our website.

14. Contact Information

    For refund-related enquiries, contact: support@iwinaton.com

15. Acknowledgment

    By using the iWinATon platform, you confirm that you have read, understood, and agreed to this Refund Policy.